Privacy


Privacy

At London Carpet Solutions, your privacy is of the utmost importance to us and we are committed to safeguarding our users privacy whilst providing a personalised and valuable service. When we use the terms “we,” “us” or “our,” we are referring to London Carpet Solutions.

This privacy statement covers the services provided by our website (www.londoncarpetsolutions.co.uk). We will treat your personal information as confidential and in accordance with applicable data protection legislation. The purpose of this statement is to inform users of this website, what information is collected about you when you visit our site, how the information is used, if it is disclosed and the ways we protect your privacy. By visiting and submitting information via our site, you are accepting and consenting to the practices described in this statement.

What information do we collect about you and how do we use it?

In order to provide you with the best possible service, we sometimes need to collect information about you. We only ask for information that we have a reason for and will only use this information for the reason it was intended.

We collect information about you when you register with us or request a home consultation, we also collect your information if you request a quote, or place an order for products or services. If we have estimated the flooring requirement, we might also create a drawing plan to help us process your needs.

The lawful basis (under the General Data Protection Regulation – GDPR) for us processing data is “Legitimate Interest” – and all personal information collected is up-to-date to the best of London Carpet Solutions ability.

Data capture forms

We have a number of data capture forms on our site. These are short forms that allow us to contact you regarding a service or product you have enquired about. We will never contact you for any other reason unless you have opted-in to any further communication from us.

We normally collect the following information:

  • Name and address: this is collected for delivery and fitting of your goods.
  • Email address: to be as green as possible, we like to email you your invoices, but we also like to keep you informed of the status of your order.
  • Telephone numbers: we try to call to let you know when we’re coming, and to get in contact with you about your order or enquiry. We will not call you for anything else.
  • Name: - So we know what to call you
  • Email address: - So we can contact you or provide you with further information.

Book a free home visit

We collect the following:

  • Postcode: - So we can see if a home visit is available in your area.
  • Your full name: - So we know what to call you.
  • Email address: - So we can contact you or provide you with further information.
  • Telephone number: - So we can get in contact with you to organise your free home visit.