Terms & Conditions

Welcome to our General Terms and Conditions of London Carpet Solutions.

Acceptance of the use of London Carpet Solutions Terms and Conditions

Your access to and use of London Carpet Solutions is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.

We'll Beat Any Quote

We aim to always offer you a highly competitive price on all our carpets, vinyl & artificial grass. That’s why we pledge to beat any quote for the exact same, identical products as adverted on our website. If you find a high street shop offering a lower totally fitted price for a purely identical carpet, vinyl, artificial grass underlay and accessories, with the same high level of service, just bring us the quote, we’ll check it and beat it! 

We Beat Any Quote must be from a trading, currently open high street shop and not online.

Door Trimming

Doors may need to be trimmed to allow clearance depending upon the depth of your chosen flooring. This is not part of the fitting work unless this has been specifically agreed. Door trimming is charged at £25.00 per door. Fitters may remove doors to facilitate this service. If you have fire doors, external doors or non-wood doors that require trimming, this will need to be carried out by a specialist carpenter and this is not a service which London Carpet Solutions will either carry out or arrange. We are also unable to remove, or arrange the removal of, any glass doors / fire doors or external doors so arrangements must be made prior to the fitting date to avoid any delays.

Free 2 Year Fitting Guarantee 

All carpets that we offer come with our free 2 year fitting guarantee, We guarantee that you shouldn't have any fitting defects with your carpets purchased though London Carpet Solutions. However in the rare occasion this happens, we will re-attend free of charge to correct any fitting errors that may of happened. This is on the basis that you have purchased new flooring, underlay, gripper rods and door bars supplied by London Carpet Solutions, and that the carpet remains in the exact same location where London Carpet Solutions installed it, and has not been tampered with or had any works carried out by anyone other than London Carpet Solutions. The free 2 year guarantee date starts from the date that you place the order with us. We reserve the right to revoke any guarantee at any time on any of our products sold by London Carpet Solutions.


Where London Carpet Solutions has been asked to make the arrangements for your flooring to be fitted. The administration includes: introduction to a flooring fitting specialist and arranging the installation of your purchase. It also includes monitoring fitting standards, arranging a pre-cut service to aid an efficient and speedy ‘at home installation’.

Product Guarantees

We are responsible for ensuring that the goods we supply are of satisfactory quality, conform to the sample and are fit for purpose for which they are sold. Certain products have additional guarantees provided by the manufacture. Where they are provided by the manufacture, we accept no responsibility for these additional warranties or guarantees. All manufactures' wear guarantees do not relate the appearance of the product but are specifically in relation to being 'threadbare'.

Wear guarantee on every carpet & vinyl.

Our experts only select the best quality floors at the lowest price available and all our floors come with a free wear guarantee for peace of mind. Some of our floors carry up to 10 years wear guarantee! The ‘Free Wear Guarantee’ guarantees your carpet or flooring will not wear out within the stated number of years on the product. However the appearance may deteriorate or vary from family to family depending on your usage, demands and care. If you are not entirely satisfied, please contact us with your invoice and receipt, and we will visit your property to assess the condition of your floor.

Disclaimers and limitation of liability

The Website is provided on an AS IS and AS AVAILABLE basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. To the extent permitted by law, London Carpet Solutions will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website. London Carpet Solutions makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive. Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of London Carpet Solutions for death or personal injury as a result of the negligence of London Carpet Solutions or that of its employees or agents.

Up to 50% + 10%/20% off when you buy underlay offer

Selected up to 50% off carpet collections & additional 10%/20% off selected carpets is valid if you buy an equal quantity of any London Carpet Solutions underlay with your purchase. Minimum spend of £250.00. Offer is applied between 19/10/2021 – 30/11/2021. Some 50% off discounts may change or continue past this date. Not valid in conjunction with any other offer, voucher, previous quotes or ‘We'll Beat Any Quote’ price matches. 50%, 20%, or 50% + 20% discount applies the the carpet only and any other items & excludes fitting costs.


All copyright, trademarks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to London Carpet Solutions or otherwise used by London Carpet Solutions as permitted by law. In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.

Furniture Move

Our fitters will move a 'reasonable' amount of furniture (up to 4 items) free of charge. These items must be easily manoeuvrable by one person. Should there be excessive furniture, a charge of £40.00 per room will be applied for moving the furniture. This does not include any white goods, electrical goods, gas appliances, pianos, antiques, items that would require a specialist to move/disassemble, cast Iron items, items over 4ft in height or items of extreme weight. Please ensure that these items contents are cleared prior to the fitting date to avoid any delays or inconvenience with your fitting.

Carpet/Vinyl/Arterial Grass Widths/Lengths

All dimensions are in accordance with British Standards 3655 (1974) +/- 1.25% in width and/or length.

Free Home Consultation/Fitting Times and Dates

Fitting appointments and estimates are made in all good faith, however exact arrival and duration times cannot be guaranteed due to the nature and unpredictability of the work involved. We accept no liability for a delayed arrival of our fitter or estimator. A.M or P.M slots are available to all customers if available on a selected date or time slot. A.M calls are normally attended between 08:00 - 13:00, while P.M calls are normally attended between 13:00 - 19:00.

Damage and Scuff Marks

Our fitters aim to carry out their work with skill and care, but even with the greatest care home décor may be marked or scuffed during the fitting process. New paintwork and wallpaper is especially vulnerable and should be allowed to fully dry. A minimum of four weeks is recommended to allow the paint to fully dry. London Carpet Solutions nor any fitter we employ undertake to carry out any redecoration.

Promotional Code

Promo code 'Carpet50' which entitles a £50.00 discount, can be used on selected carpets from £15.99m2 and above. (excluding Westex carpets, branded carpets or any special order products). Minimum spend £250.00 applies. The discount code must redeemed online at www.londoncarpetsolutions.co.uk under the 'Book a Free Home Visit Today' section of the website. The discount cannot be applied after an order has been placed. 'Carpet50' cannot be used in conjunction with any other offers & no cash alternative available. London Carpet Solutions reserves the right to withdraw any promotional offers/codes at any time without prior notice given.

Special Order products:

Products that have been requested by the customer, which are not advertised on our website.


The samples we show upon a home visit are intended to give a general impression of the colour and pattern of the carpet. When fitted into a larger area some patterns and seemingly random blends of yarn can have an inherent striped effect, or additional patterns and colours which may not be obvious from the sample. Colours vary from batch to batch and exact matching between pieces (especially from multi-width rolls) cannot be guaranteed. All carpets are cut at 10cm intervals with a minimum length of 1 metre. All sizes are approximate and within a tolerance of plus or minus 1.25% in accordance to British Standard BS3655. If your room is close to the normal width of carpet, please allow for extra in case a join is required. During transportation and storage, the pile may become flattened slightly and this will show as shaded bands across the pile. These will disappear as the carpet settles in to it's new environment and the pile is flexed through regular use and vacuum cleaning. If these lines do not disappear within a three-week period, please contact us.

Carpet Advice

Some carpets have been made using super soft fine filaments that give carpets a gorgeous soft feel. These filaments reflect light in different angles creating a 2 tone look.

Free Delivery

Minimum spend £250.00 otherwise a £35.00 delivery charge will apply.

Sub Floor

If you have asked a London Carpet Solutions home consultant to visit your home and check the suitability of a particular product to be supplied by us for your flooring, the home consultant is limited to checking what is physically visible without lifting existing floor coverings. If you would like the entire sub floor checked, it is your entirely your responsibility to lift all the existing flooring prior to our visit. Following our inspection, we will advise of any works that may be necessary prior to the installation of your product. You can then decide whether you wish our fitter to carry out any sub floor preparation, or whether you wish to arrange to carry out any appropriate works yourself. In conclusion the condition of your sub floor at your property you have asked us to install flooring is your responsibility.

Minimum Order

Our minimum order policy is 8m2 on all Carpets & Vinyl.

Orders placed using 'Customer's Own Sizes'

On the basis that you provided London Carpet Solutions with your own measurements, you accept that you are fully responsible for all information that you have provided, and that you've confirmed the measurements with us, and happy with the quote we provided you, before you have placed the order. Additional errors including, (but not limited too), missing/incorrectly ordered accessories, sub floor suitability or any carpentry issues are also your responsibility to check prior to placing an order. You understand and agree that any errors made while providing us with your own measurements will be of your own expense to rectify. At London Carpet Solutions we do offer a free measuring and planning service so please contact us should you wish to opt in for this service. Any orders placed on 'customer own sizes' will be clearly marked on quotes and sales orders.

Quotations and Fitting

All quotations and orders are on the basis that the sub floor is suitable for fitting the flooring you have selected without additional work. It is your responsibility to ensure that this is the case. We can carry out a free home consultation visit to check this for you. Our fitter will fit the product on your sub floor as it is when he or she arrives to fit the new flooring, unless you have asked us to arrange for any works to be carried out to your sub floor. If any damage is caused to the product as a result of your sub floor being inadequate, all costs associated with remedying the sub floor and replacing any product are solely your responsibility.


From time to time ranges of Carpet/Underlay/Accessories may go on a proportional offer. London Carpet Solutions reserves the right to change or withdraw any promotion at any time without prior notice.


Please note we cannot guarantee any images colour match exactly with the product. They can only be used as general illustration purposes. 


Payments are made to 'London Carpet Solutions' via a BACS transfer. We accept most major Debit/Credit cards. Unfortunately we are unable to accept American Express cards. 

Account number: 22709988

Sort Code: 23-69-72

We regret that we no longer accept cheque as a form of payment.

Returns & Refunds

Should you place an order with London Carpet Solutions, the order is a legally binding contract. Your contract with us starts from the date you pay funds to London Carpet Solutions. We do not offer a 'change of mind policy' of any products sold by London Carpet Solutions. 

You/Your - Customer

Us/We/Our/London Carpet Solutions - London Carpet Solutions